What do I do if I forget my password? 
If you forgot your password, you may request a new password that will be sent via e-mail, simply click the forgot password button below the login. 
The system will generate a one-time, temporary password that will be sent to your email address, along with a link back to the site. You will then be prompted to enter temporary password. You must change your password to a new one immediately. 

How do I place an order? 
To make a selection, choose the quantity, size, color (where applicable) and click on the 'Add to Cart' button. The items selected will then be added to your shopping cart, which is viewable and accessible in the upper right hand corner of the webpage. To view the contents of your shopping cart, review totals, and/or remove items click on the 'Shopping Cart' button located at the top of the page. 
Once you have selected the items you want, click on one of the 'Checkout' buttons located in the shopping cart. You will then be directed to a secured server where you will confirm your billing, shipping and payment information. 

How do I pay for my order? 
Once you are ready to complete your purchase, payment can be made by credit card (Visa, MasterCard & American Express).

Can I ship to my P.O. Box? 
For tracking purposes, our fulfillment company only ships via UPS. Unfortunately, UPS cannot ship to a P.O. Box. 

When will my order ship? 
Orders placed prior to 12pm PST, Monday-Friday, will be shipped within two business days. Orders placed after 12pm PST, Monday-Friday, will be shipped within three business days. Special rush requests will be accommodated, if possible. To place a request, please CONTACT US. 

Do you ship internationally? 

Orders can no longer be shipped internationally, we apologize for the inconvenience. We have had many issues related to unsuccessful international deliveries and have ultimately decided to remove international shipping from the website to better the overall customer experience, we do realize this impacts you significantly if you live outside of the U.S. and again are sorry for the inconvenience.

 

Please note, if you are an Amazon employee, you are welcome to reach out to the Kumo business center in Seattle or to your Amazon building mailroom to hopefully help coordinate sending out international shipments. Unfortunately, we cannot assist with facilitating this workaround. Thank you.



How do I check the status of my order? 
Please go to: (Site Homepage) 
• Log in
• Click – My Account 
• Click - My Order Status
• Locate order 
You can see your order status and or you’re tracking information if your order has shipped. Upon shipping, you will also receive an automated email confirmation with the tracking details of your order.

How do I return or exchange an item? 
Bummer it didn't work out! If for any reason you aren't satisfied with your purchase, we will accept it as a return within 30 days from when the order was received. Contact us and we will issue a return merchandise authorization (RMA) to you along with instructions on how to return the item.

Please note: Returns and exchanges are only available on new, unused items. Additional freight charges will apply to any returns or exchanges, except on items deemed a manufacturer error. Exchanges will incur both inbound and outbound freight charges.

What if I get a damaged item? 
First of all, we'll be just as disappointed as you! If you have received a damaged item, contact our Customer Care team at aws_cs@sunriseid.com and we'll ship you a new product ASAP.

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