How do I return or exchange an item?
Bummer it didn't work out! If for any reason you aren't satisfied with your purchase, we will accept it as a return within 30 days from when the order was received. Contact us and we will issue a return merchandise authorization (RMA) to you along with instructions on how to return the item.
Please note: Returns and exchanges are only available on new, unused items. Additional freight charges will apply to any returns or exchanges, except on items deemed a manufacturer error. Exchanges will incur both inbound and outbound freight charges.
What if I get a damaged item?
First of all, we'll be just as disappointed as you! If you have received a damaged item, contact our Customer Care team at aws_cs@sunriseid.com and we'll ship you a new product ASAP.