How do I return or exchange an item? 
Bummer it didn't work out! If for any reason you aren't satisfied with your purchase, we will accept it as a return within 30 days from when the order was received. Contact us and we will issue a return merchandise authorization (RMA) to you along with instructions on how to return the item. 

Please note: Returns and exchanges are only available on new, unused items. Additional freight charges will apply to any returns or exchanges, except on items deemed a manufacturer error. Exchanges will incur both inbound and outbound freight charges.


What if I get a damaged item? 
First of all, we'll be just as disappointed as you! If you have received a damaged item, contact our Customer Care team at aws_cs@sunriseid.com and we'll ship you a new product ASAP.


If you have a question or concern about your AWS Gear Store order, please CONTACT US at AWS_CS@sunriseid.com